Each booking must be accompanied by a deposit equal to 30% of the complete booking cost. This must be paid within 14 days of the original request (but quicker if the booking is to start within that time). If the payment isn’t received within the specified time, the pre-booking will be considered cancelled automatically. The rest of your booking must be paid 14 days before the beginning of the holiday. All optional extras (meals, drinks etc.) and taxe de séjour will be invoiced during your stay. Any products and services provided by external suppliers (massages, lift passes, ski lessons etc.) must be fully paid at the time of booking.
Any cancellation, for whatever reason, must be notified by written confirmation (email or letter). The date of reception will determine the cancellation date, which will then be subject to the following fees:
Any modification to a booking is only possible with the permission of ‘Chalet l’Aiglon’ and can be subject to similar fees. An early departure is not subject to a refund of any kind.
We draw your attention to the fact that we do not include cancellation insurance in our pricing, it is therefore strongly advised that you make sure you are correctly insured.
In case of force majeure, no refund will be available outside of our usual cancellation policy. This includes any situation relating to COVID 19 and weather conditions.
The price of one night means two people (two adults, or one adult and one child) or four people in the case of the family suite. On the basis of Bed & Breakfast, this includes the night and breakfast in the chalet. On the basis of half-board, it includes night, breakfast and dinner in the chalet, upon reservation and according to availability. Half board only applies 5 nights a week (no meals possible on Tuesdays and Thursdays) for dinner with a set menu. Any consumption of drinks with your dinner will be charged in addition to the rates indicated. The price includes: Wi-Fi connection, ski lockers, access to the relaxation area and the spa during opening hours (massages are extra and upon reservation and according to the availability of our external provider). The tourist tax (taxe de séjour) is not included in the prices indicated.
Rooms will be available from 3pm on the arrival day and check-out on the day of departure is at 10am. Any damage to the rooms will be invoiced to the client. Animals are not accepted.
We present a general description and photos of our apartments as an indication. The photos are not contractual. The client has 48 hours after arrival to report in writing to the hosts of the establishment any dispute concerning the description, quality or cleanliness of their room. After this period, we will not consider any claim relating to the previous points. We are not responsible for defects in TV and internet services (which depend on external providers). Chalet l’Aiglon will not accept any liability for loss, theft and / or damage or injury to property and / or persons on the property, regardless of the cause.
The spa area is a space reserved exclusively for guests (no invitations possible). The opening hours may be exceptionally modified for technical reasons. We reserve the right to set slots or to exclude guests who do not respect the interior rules of the chalet or that affect the tranquility of other guests.